Dispatch
Atelier Laure.Alice aims to ship every package within 3 working days. During busy periods this can take up to 5 working days. Please do not hesitate to contact me if you have not received a shipping confirmation within that period.
Articles ordered through this webshop are delivered in Belgium, the Netherlands, Luxembourg and France.
Delivery is made by Bpost to the customer's address, unless otherwise agreed.
Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported immediately by the customer to Atelier Laure.Alice.
The risk due to loss or damage passes to the customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk already passes to the customer upon delivery to the carrier, if the carrier has been instructed by the customer to transport the goods and this choice was not offered by Atelier Laure.Alice.
​
Returns & exchanges
​
The customer has the right to withdraw from the sales contract within a period of 14 calendar days without stating reasons.
The withdrawal period expires 14 calendar days after the day on which the customer or a third party designated by the customer, who is not the carrier, takes physical possession of the good. If several packages are delivered, the date of the last delivered good applies.
​
In order to exercise the right of withdrawal, the customer must inform Atelier Laure.Alice of his decision to withdraw from the contract by an unambiguous statement (eg in writing by post or e-mail). This statement will be sent to:
Atelier Laure.Alice
27 Nieuwkolegemlaan
9030 Mariakerke
Or by email: info@atelierlaurealice.com
In order to comply with the withdrawal period, the customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.
The customer must return or hand over the goods to Atelier Laure.Alice without delay, but in any case no later than 14 calendar days after the day on which he communicated his decision to withdraw from the agreement to Atelier Laure.Alice at the address: Nieuwkolegemlaan 27 , 9030 Mariakerke. The customer is on time if he returns the goods before the period of 14 calendar days has expired.
The direct costs of returning the goods shall be borne by the customer.
The customer is requested to return the items in their original condition and packaging with all accessories supplied. If the returned product is in any way diminished in value, Atelier Laure.Alice reserves the right to hold the customer liable and to claim compensation for any loss in value of the goods resulting from the use of the goods by the customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
All returned items are carefully examined. The basic principle here is that the consumer may only inspect the article as he would be allowed to do in a store. When an article has undergone a depreciation due to the use of the customer, this will be charged to the customer.
If the customer withdraws from the agreement, Atelier Laure.Alice will refund all payments received from the customer up to that time, including the standard delivery costs, to the customer within a maximum of 14 calendar days after Atelier Laure.Alice has been informed of the decision of the customer to withdraw from the agreement. In the case of sales contracts, Atelier Laure.Alice can withhold reimbursement until it has received all the goods back, or until the customer has demonstrated that he has returned the goods, whichever comes first.
Any additional costs resulting from the choice of the customer for a different method of delivery than the cheapest standard delivery offered by Atelier Laure.Alice will not be refunded.
Atelier Laure.Alice will refund the customer with the same payment method with which the customer made the original transaction, unless the customer has expressly agreed otherwise; in any event, no costs will be charged to the customer for such reimbursement.
​
The customer cannot exercise the right of withdrawal for the delivery of goods manufactured according to the customer's specifications, or that are clearly intended for a specific person, such as customization.
​